Privacy Policy

Thank you for visiting our Web Site (“Site”). YOU SHOULD READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THIS SITE. These Legal Conditions govern the use of and access to this “” website. Your use of this Site is governed by the following terms of use (“Terms”). If you do not agree with all of these Terms, please exit this Site. By using this Site, you agree to comply with and to be bound by these Terms, including the privacy policy and, when you make an online purchase, the purchase information. iOud reserve the right to, from time to time, change these Terms at its sole discretion. By using this Site after any such change, you agree to comply with, and be bound by, the Terms as changed.COPYRIGHT, TRADEMARK AND OTHER INTELLECTUAL PROPERTY PROTECTIONThis Site as a whole, and all material on this Site, is protected by copyright and other intellectual property rights. See separate copyright and trademark notice for further information.


You agree that any and all suggestions, designs, concepts, photographs, testimonials, and other items or materials (except for your personal information) disclosed or submitted to iOud through this Site or by other means (“Submissions”) are neither confidential nor proprietary to you. All submissions become iOud’s property upon submission to iOud. By making a Submission to iOud, you assign to iOud all rights, title and interests, including copyrights, in the Submission. iOud has no obligation (i) to keep any Submission confidential; (ii) to pay you or anyone any compensation for any Submission or for using a Submission; or (iii) to respond to or acknowledge any Submission. You represent and warrant that no Submission you make will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right. By making a Submission, you agree that iOud has the right (but not the obligation) to copy, publish, distribute or use such Submission for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person. You are and shall remain solely responsible for the content of any submission you make.


This Site may contain links to other websites. iOud is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. iOud does not, by linking to another site, or by making reference to any third-party information, products or services, endorse those sites or materials. Any questions or comments relating to any other Site should be addressed to the operator of those sites. No linking to this website is permitted without iOud prior written permission.


iOud products depicted on this Site are representative of the iOud collection. Not all iOud products are shown in this Site. Not all products shown on this Site are available at all iOud stores. The style, designs and colours of the iOud products shown in this Site may be changed without notice.


Material in this Site may contain inaccuracies or typographical errors. iOud is not liable or responsible for any inaccuracies or errors, or for any loss or damage caused by or arising from any user’s reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site. This Site and the information and materials contained in this Site are subject to change at any time, and from time to time, without prior or subsequent notice.


This site and the contents of this site are provided on an “as is” and “as available” basis. iOud makes no representations or warranties of any kind, express or implied, including, but not limited to, warranties of title or freedom from malicious programs (such as viruses, worms or trojan horses) or implied warranties of merchantability or fitness for a particular purpose, with respect to this site or its contents and expressly disclaims any representations and warranties. iOud does not represent or warrant that the information contained in this site is accurate, complete or up-to-date, that this site is free of defects or that any defects will be remedied. You agree, by using this site, that your use of this site is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this site, and that iOud shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this site. Where applicable law does not allow the exclusion of implied warranties, some or all of the foregoing disclaimers of warranty may not apply to you.


In no event shall iOud be liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any other damages whatsoever, even if IOud has been previously advised of the possibility of such damages, whether in an action under contract, tort or under any other theory, arising out of or in connection with the use, inability to use, or performance of the information, products and materials on this site. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or all of the above limitations may not apply to you.

Any purchase on the UAE store, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia.


The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.


For any assistance, please contact our customer service department through any of these methods:

Intelligent Incense Co. for Trading
Al Malqa District, King Salman Road 340238
Riyadh 11333
Kingdom of Saudi Arabia



The currency provided to you during your visit is relative to the store that you are viewing. If the currency appears to be incorrect for your region, please use the drop down menu at the top of the page to select the closest store to your region.


Payments using credit cards are processed in the stores currency provided to you during checkout. Please ensure with your bank that your daily credit limit and funds are sufficient to cover the order.


We ensure that all orders placed on a weekday are dispatched within 24 hours. Please ensure you complete your address details correctly when placing your order. You will usually get an email receipt of your purchase – please be careful to enter your correct email address. You will receive an email receipt when your order is shipped along with the tracking number. Your package is sent in an adequately protected packaging to ensure safe transit and receipt as fast as possible.

Any delay in transit is not the responsibility of iOud.


We will replace any defective product if informed and returned within 3 days. However we cannot accept returns for any other reasons. All refunds will be processed through the original mode of payment. Please get in touch with our customer service to coordinate your return or refund. You can communicate with our Customer Service departments using the information provided above under the heading “Customer Service”.


The existing general conditions are governed by Laws of the Kingdom of Saudi Arabia.

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